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Your Acceptance of Our Policies,
Terms of Use, & Terms of Service

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+ privacy policy & collection of information

+ terms of use

+ terms of service


We're really nice & no nonsense but, we still have to have these; so please read our Policies & Terms carefully. These Terms pertain directly to your access & use of the excelgraphics.ink & upload.excelgraphics.ink websites (from here on, referred to as "Site"). By accessing or using our Site & its contents, you agree to be bound by these Terms & to any additional guidelines, restrictions, or rules that may be indicated with regard to specific sections or services on this Site. All such additional guidelines, restrictions, or rules are hereby incorporated by reference into these Terms. If you use this Site on behalf of a business, organization, or other entity of any kind, you unconditionally guarantee that you are authorized to accept & abide by these Terms on its behalf. All offers for products & services on our Site, as well as all contact & quote requests that are conducted through our Site, are governed by our Terms. Any terms or conditions of the customer, or any other party on behalf of the customer, are expressly dismissed & not applicable, even if Excel Graphics has not specifically declined them. Excel Graphics reserves the right to make changes to our Site & Terms at any time without prior notice. Please be sure to review these Terms each time you access our Site. You also agree that we may provide all legal communications & notices to you electronically by posting them on our website or, by sending an email to the email address you provided to us.

privacy policy
& collection of information

OUR WEBSITE DOES NOT automatically collect your information via cookies or any other background processes. The only information we receive about you through our website is the information you voluntarily submit via the online forms for contacting us or requesting a quote.

WE RESPECT YOUR PRIVACY. Your information is used only to connect with you regarding your projects & periodic email contact. Your information is never shared with an outside party without your permission unless we are required to do so by law.

WE DON'T EVER WANT TO SPAM YOU! We use your email to contact you from our internal email addresses in connection with completing your projects & to follow up on satisfaction after project completion. This can include automated responses & confirmations generated when you access a form on our Site. We do occassionally send out email blasts for holiday greetings, promotions, or to inform you about changes (such as USPS changes to mail pricing) that can have an impact on your printing & marketing. These email blasts are infrequent, as we want to ensure that the content we send is meaningful, useful & relevant to you. You are of course welcome to unsubscribe from our list—We're not one of those sneaky companies that adds you back onto another mail list to keep bombarding you!—but you may miss out on offers or important information.

WE MAINTAIN REASONABLE SAFEGUARDS, including the use of Secure Socket Layer (SSL) technology, to protect your personal information.

terms of use

Our Site contains graphics, images, layouts, artwork, text, fonts, & other information (from here on, referred to as “Content”). Our Site & Content are the copyrighted property of Excel Graphics or copyrighted property for which we have license. We reserve all rights to our Site & Content. No other party is permitted to retain, copy, distribute, publish, or use any portion of our Content except as indicated in our Terms. We reserve the right to modify our Content at any time without prior notice. All Content, including modified content, is the property of Excel Graphic & its licensors.

You may access & use our Site & Content to explore offers, products & services; request information about offers, products & services; download our pricing guide; request a quote for products & services from Excel Graphics (from here on, referred to as “Product” & "Service" respectively), or upload files to prepare or produce your Products. Download, retention, use, publication, or distribution of any of our Content for any other purpose is not permitted. Requesting a quote or receiving a Product or Service from Excel Graphics does not permit you to use our Content, excepting finished Products provided to you by Excel Graphics. You agree to use our Site in full compliance with our Terms & any local laws or regulations. Our Content may not be used by you as a licensed mark, or for uses that are unlawful, defamatory, in violation of privacy, or which infringe upon the intellectual property rights, or any other rights, of any entity. You may not use our site to submit, or order the production of, materials that are offensive, harmful, or unlawful in any way. We reserve the right to refuse to accept any content provided by you, or to process your order, for any reason. We also reserve the right to revoke access to FTP accounts for any party we feel is violating our Terms.

You unconditionally guarantee that any Content, elements of text, fonts, graphics, photos, designs, layouts, trademarks, or other artwork you submit via our Site for inclusion in your Products are owned by you or your company or organization or your client on whose behalf you are acting, or that you have purchased a license or otherwise obtained permission from the rightful owner to use each of these elements, or that you have confirmed that they fall within fair use guidelines, & that you have the authority to permit Excel Graphics to utilize said Content on your behalf, & will hold harmless, protect, indemnify & defend Excel Graphics, & representatives, associates, & subcontractors thereof, from any liability (including attorney’s fees & court costs), including any claim or suit, threatened or actual, arising from the use of such elements furnished by you or your company/organization or your client.

You unconditionally guarantee that any Content, elements of text, fonts, graphics, photos, designs, layouts, trademarks, or other artwork you submit via our Site for inclusion in your Products do not violate any rights to privacy, or contain any Content that is offensive, harmful, or otherwise unlawful in any way, & will hold harmless, protect, indemnify & defend Excel Graphics, & representatives, associates, & subcontractors thereof, from any liability (including attorney’s fees & court costs), including any claim or suit, threatened or actual, arising from the use of such elements furnished by you or your company/organization or your client.

Excel Graphics may grant you access to an FTP account at upload.excelgraphics.ink for the purpose of uploading Content that we need to design or produce your Products; or for downloading proofs, Products, or other deliverables. You agree that you are responsible for protecting the password we provide to you, & for protecting access to your account. You agree that you will be responsible for all actions & materials related to use of your account. You agree that, in no event, shall Excel Graphics be liable for loss, damages, or any other consequences arising from the use of your account or this Service.

Our Site & Content are provided "as is" & without any kind of warranty expressed or implied. This includes, but is not limited to, warranties of fitness or merchantibility. We never intentionally misrepresent information. Pricing for Products & Services, as well as other information, can change or vary over time, or based on specifications from volume to material selection. While we make every effort to provide accurate descriptions & information; but we do not warrant that Content is accurate or free of error, & we encourage you to contact us directly to ensure you are receiving current & correct information. You also acknowledge & accept that operation of our Site may not be free of error or without interuption.

Excel Graphics & its licensors & suppliers, or representatives, associates, & subcontractors thereof, shall in no event be liable for damages of any kind, resulting from or in relation to the use of our Site or with Products or Services offered or provided through our Site, or inavailablity of Products or Services depicted in our Site. This includes, but is not limitted to, damages that are incidental, indirect, or consequential, as well as damages related to loss of use, loss of data or loss of profits. Excel Graphics & its licensors & suppliers, or representatives, associates, & subcontractors thereof, shall in no event be liable for damages of any kind, resulting from or in relation to, your unpermitted or inappropriate use of our Site, Content, Products or Services.

terms of service

Our Site contains depictions of Products, as well as a downloadable Pricing Guide to help our clients explore options & estimate costs. This price guide is offered as a tool for estimating the costs of select, standard digital print Products available from Excel Graphics. Pricing included in our guide does not take the place of a quote for services; does not constitute a contract or commitment to provide services by Excel Graphics or its associates, representatives, or subcontractors; & does not include sales tax or any applicable shipping or mailing fees—or other applicable fees for changes or additions to your project—that may be included in your final total. Please be sure you contact us for a quote!

You understand that all Content (copy, images, & any other files or materials) to be provided by you or your company or client should be received by Excel Graphics at the time you approve Services to begin, & that any absence, or delay in receipt, of these materials will affect the date of completion for your Products. Any changes to the nature or scope of your project(s) may result in changes to the date of completion & the amount of payment due upon completion. You understand that ordering custom paper stocks or specialty post-press services will affect the date of completion. Significant changes to the nature or scope of your project may necessitate an updated quote & additional deposit or payment before Services can continue. All projections for completion times, mailing dates & delivery times are estimates. While we take every step to meet your deadlines, Excel Graphics is not responsible for delays in service related to the absence or delay of required Content or information, changes in client requests or project details, delays in production times for special orders or, delays due to product or service inavailability, or delays in service from our shipping carriers, & any resulting impact on your business.

You unconditionally guarantee that any Content, elements of text, fonts, graphics, photos, designs, layouts, trademarks, or other artwork furnished by you to Excel Graphics, or representatives, associates, & subcontractors thereof, for inclusion in your Products are owned by you or your company or organization or your client on whose behalf you are acting, or that you have purchased a license or otherwise obtained permission from the rightful owner to use each of these elements, or that you have confirmed that they fall within fair use guidelines, & that you have the authority to permit Excel Graphics to utilize said Content on your behalf, & will hold harmless, protect, indemnify & defend Excel Graphics, & representatives, associates, & subcontractors thereof, from any liability (including attorney’s fees & court costs), including any claim or suit, threatened or actual, arising from the use of such elements furnished by you or your company/organization or your client.

You unconditionally guarantee that any Content, elements of text, fonts, graphics, photos, designs, layouts, trademarks, or other artwork furnished by you to Excel Graphics, or representatives, associates, & subcontractors thereof, for inclusion in your Products do not violate any rights to privacy, or contain any Content that is offensive, harmful, or otherwise unlawful in any way, & will hold harmless, protect, indemnify & defend Excel Graphics, & representatives, associates, & subcontractors thereof, from any liability (including attorney’s fees & court costs), including any claim or suit, threatened or actual, arising from the use of such elements furnished by you or your company/organization or your client.

Retrieval for a client-submitted original & unmodified document Archived at Excel Graphics is free of charge for one year from the original date of submission. Retrieval for client-submitted original & unmodified documents Archived at Excel Graphics for greater than one year after the original date of submission will be billed at $15.00 per retrieval (per press ready file or per collected folder, depending on original submission). Retrieval for documents submitted in excess of one year prior to a client's request for retrieval is subject to document availability within Excel Graphics archives.

Our Prepress Department preflights all files submitted in relation to your project to ensure Product quality & adherance to our Terms. Common issues arrising during preflight include color & resolution, or adherance to guidelines for Mailing. Occassionally, readily identifiable copyright issues arrise as well. Our Prepress Department automatically addresses these issues whenever possible. In the event that an issue cannot automatically be addressed during preflight, our Prepress Department may reach out to you to discuss the issue & allow you to resubmit a fixed file or request native layouts in order to address the issues in-house. Any native files submitted to Excel Graphics by you or your representative or client are used solely for the purpose of addressing preflight issues & ensuring maximum print quality. You, your business, or your client maintain all applicable rights to files originating with you, or your business or client respectively, & they will never be distributed or used to any purpose other than completing your project.

If our Prepress Department alerts you to an issue affecting Print Quality, acceptance for Mailing, or other significant issues, & you choose to move forward without recommended fixes, Excel Graphics will not be liable for any outcome deemed indesirable, or any resulting damages, losses or consequences. If the issue in question renders your Product technically impossible to produce according to your requested specifications, & you choose to decline recommended fixes, we may have to refuse or cancel your project. If our Prepress Department alerts you to an issue regarding copyright & you decline to resolve the issue, we reserve the right to refuse service.

Whether making edits or updates to a house-maintained template, an archived file, or a newly-submitted file with issues identified during preflight: File Modification services are billed at $45.00 per hour with a one-half hour minimum.

Graphic Design Services are available through Excel Graphics at a rate of $90.00 per hour with a one-hour minimum required. Graphic Design can include branding development, rebranding, branding guidelines, creation of individual design elements, layout creation, illustration, image acquisition & font acquisition.

Excel Graphics retains intellectual rights for any templates or designs that we create on your behalf. No press ready files or native files for designs, design elements, or layouts will be released to you unless file purchase is requested for inclusion in your quote & terms are agreed to in writing. Additionally, please be aware that licensing & usage laws are strictly adhered to. As such, we cannot release any licensed fonts to you. Licensed images purchased on your behalf may or may not be releasable by us, as per the terms & restrictions of the original source or vendor. Please contact us for specific terms. (Please note this does not apply to logo design services, for which clients are provided with a full package of press & display ready files as part of the included service.)

For most jobs, Excel Graphics will provide digital soft proofs (PDF) for you to review & approve prior to printing. Soft proofs are available free of charge: however, it should be noted that charges for File Modification time may be applied, or adjusted, if successive file revisions result in time outside of your original estimate. Most jobs are eligible for one, free, digitally printed proof (shipping fees may apply). We recommend you take advantage of this offer whenever possible, as it is an excellent way to address potential issues or oversights prior to a press run. Subsequent digitally printed proofs are available for a scaling fee, starting at $15.00 each, based on the nature & dimensions of the piece.

For offset printing, press proofs are an available option. However, due to the prohibitively high cost of a press proof, we do not recommend this option for most jobs. If you have any questions about what a press proof entails, or if it would be appropriate for your offset printing job, please contact us.

Please review proofs carefully. Once a proof is approved by the client & your job goes to press, Excel Graphics is not responsible for any erroneous content or desired changes that were previously missed.

Excel Graphics reserves the right to use both finished physical samples & digital depictions of your Product or Design for our own promotional & portfolio use as well as for internal purposes.

Our Graphic Design, Prepress, Proofing & Printing Services are provided without any kind of warranty expressed or implied. This includes, but is not limited to, warranties of fitness or merchantibitlity. Excel Graphics & its licensors & suppliers, or representatives, associates, & subcontractors thereof, shall in no event be liable for damages of any kind, resulting from or in relation to your request for a quote for Services, the use of Products or Services offered or provided, or inavailability or delayed availability of materials, Products or Services, or your choice to decline recommendations. This includes, but is not limitted to, damages that are incidental, indirect, or consequential, as well as damages related to loss of use, loss of data or loss of profits.

In addition to protecting print from the elements & handling, Coatings offer options to build on artistic effects & enhance tactile sensation for any printed piece. Varnishes & Aqueous Coatings are available in gloss & matte finishes. They can be applied to your piece as a whole, or as a Spot Coat in select areas to add matte or shine. Try Soft Touch® coatings to add a rich matte finish & luxe feel to every page, or ask us what other specialty coatings can do for your project!
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call us today @ 925.552.9998

Excel Graphics
2021 Omega Road, Suite 100
San Ramon, CA 94583

Email: info@excelgraphics.ink

Hours: Monday - Friday, 9am to 6pm

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